USE OF HOTELS.COM WEBSITE
The Hotels.com website is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age (or the age of majority in your country) and possess the legal authority to enter into this agreement and to use this website following all terms and conditions herein. You agree to be financially responsible for all of your use of this website (as well as for use of your account by others). You also warrant that all information supplied by you or another person for whom you are legally authorized to act in using this website is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse, suspicious activity, signs of fraud, or abuse of the travel services reservation facilities of this website may result in Hotels.com canceling any bookings associated with your name, email address, or account, and closing any associated Hotels.com accounts. Hotels.com may also cancel any bookings associated with your name, email address, or account, and close any associated Hotels.com accounts if you have made multiple reservations on this website and Hotels.com considers (acting reasonably) that any such reservation is to resell. If such reservations are canceled are non-refundable bookings, Hotels.com reserves its right not to refund you for the canceled reservations. If you have conducted any fraudulent activity, Hotels.com reserves the right to take any necessary legal action and you may be liable for monetary losses to Hotels.com, including litigation costs and damages. To contest the cancellation of a booking, or freezing or closure of an account, please contact customer service.
This website is for your personal and non-commercial use. The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Hotels.com or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. Also, you agree not to:
• use this website or its contents for any commercial purpose, such as (but not limited to) making a reservation for travel services or other products for resale;
• access, monitor or copy any content or information of this website using any robot, spider, scraper, or other automated means or any manual process for any purpose without express written permission of Hotels.com, L.P.;
• violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
• take any action that imposes or may impose, in the discretion of Hotels.com, an unreasonable or disproportionately large load on the Hotels.com infrastructure; or
• deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Hotels.com
NOTHING IN THIS AGREEMENT SHALL, NOR SHALL BE DEEMED, TO LIMIT OR EXCLUDE OUR LIABILITY FOR OUR FRAUD NOR FOR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, HOTELS.COM AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO PROPERTY AND OTHER SUPPLIER PHOTOGRAPHS, PROPERTY FACILITIES, CRUISE, AUTOMOBILE AND OTHER PRODUCT DESCRIPTIONS AND LISTS OF PROPERTY AMENITIES AND OTHER PRODUCT DESCRIPTIONS DISPLAYED ON THIS WEBSITE, MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. PROPERTY RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND HOTELS.COM AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. HOTELS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.
HOTELS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY HOTELS.COM OR ITS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. HOTELS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, AND CONDITIONS about THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE CARRIERS, PROPERTIES, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR HOTELS.COM ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF HOTELS.COM OR ITS AFFILIATES. HOTELS.COM AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. HOTELS.COM AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL HOTELS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF HOTELS.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
If despite the limitation above, Hotels.com or its suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Hotels.com and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the fees you paid to Hotels.com in connection with such transaction(s) on this Website, or (b) one hundred and ten U.S. dollars (USD110.00) or its local equivalent.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in this agreement is found to have failed of its essential purpose. The limitations of liability provided in this agreement inure to the benefit of Hotels.com and/or its respective suppliers.
You agree to defend and indemnify Hotels.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
• you or on your behalf over the liability described above; or
• by third parties as a result of
- your breach of this agreement or the documents referenced herein;
- your violation of any law or the rights of a third party; or
- your use of this website.
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
This website may contain hyperlinks to websites operated by parties other than Hotels.com. Such hyperlinks are provided for your reference only. Hotels.com does not control such websites and is not responsible for their contents or your use of them. Hotels.com's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Any software that is made available to download from this website ("Software") is the copyrighted work of Hotels.com, its affiliates, and/or their suppliers. Your use of the Software is governed by the terms of the end-user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.
For any Software not accompanied by a License Agreement, Hotels.com, L.P. hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this website by these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by Hotels.com, its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.
Discount codes ("Coupons") may be applied to pre-paid property bookings, excluding bookings at non-participating properties whose list will be made available along with each specific Coupon.
Participating properties are subject to change at any time.
coupons with a discount in a specific currency (e.g. 10 USD off) cannot be used for bookings paid for in a different currency.
In case of booking of multiple rooms (i.e., when you books 2 or more rooms in the same booking) (i) the discount only applies to the price of the first room included in the booking request, and (ii) any minimum spend requirements must be met in the booking of that first room, before taxes and fees.
For specific restrictions on the use of Coupons please see the relevant Coupon communication.
Coupons cannot be combined with other coupons, promotions, or special offers or when redeeming your Hotels.com Reward Night(s).
Only one Coupon per booking may be used. Usual booking terms and conditions apply and all bookings are subject to availability. Coupons cannot be sold or transferred.
All taxes, fees, charges, and surcharges apply to reservations made using Coupons. These charges must be paid at the time of the reservation or directly at the property and are your responsibility. Coupons have value only when redeemed by all terms and conditions of the offer. Except as otherwise stated in Coupon’s terms and conditions, Coupons have no cash value and no refunds or cash alternative will be offered if a Coupon is redeemed in part.
Single-use Coupons will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced and there will be no refund if a Coupon is redeemed in part. Multiple-use Coupons will be deemed fully used by the restrictions set out in the individual Coupon terms and conditions.
If the travel stay dates are changed after the use of a Coupon, then that Coupon will not apply to the changed travel schedule. Coupons may not be used for any previously purchased reservation.
Coupons may not be (a) published, transferred, or sold by you, or (b) obtained through unauthorized channels, altered, copied, forged, or tampered with in any way. Such action will result in the Coupons being deemed void and may constitute fraud.
Hotels.com may in its absolute discretion and without giving any reasons, cancel all bookings made using Coupons if in its reasonable opinion you have (a) breached this agreement or the Coupon's terms and conditions, (b) used a void Coupon, (c) used Coupons with a view to re-selling any accommodation booked, or (d) otherwise acted fraudulently. Hotels.com reserves the right not to refund you for the canceled bookings, including any non-refundable bookings.
Coupons cannot be used by travel agencies affiliated to the Hotels.com travel agency program.
Hotels.com reserves the right to vary these conditions of use or to withdraw Coupons at any time.
The tax charge on Hotels.com “pay online now” property transactions is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value-added tax, etc.) that Hotels.com pays to the vendors (e.g. properties, etc.) in connection with your travel arrangements.
Hotels.com is not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to Hotels.com and Hotels.com remits such tax directly to the vendor. Hotels.com is not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements.
Taxability and the appropriate tax rate vary greatly by location. Hotels.com's actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the property, automobile, etc. by our customer.
Services fees cover the costs incurred by Hotels.com in servicing your travel reservation.
With certain properties, you may be presented with the option to pay online immediately or to pay later at the property itself. If you select the option to pay online immediately, you will be charged by Hotels.com India Private Limited the amount in the currency that you select immediately. You agree that the Indian Courts shall have jurisdiction to hear and determine any dispute arising from the payment transaction with India Private Limited.
If you select to pay later at the property itself, the property will charge you in the local currency of the relevant property at the time of your stay and our compensation is received as consideration for our services to the supplier. Tax rates and foreign exchange rates could change in the time between booking and stay. You shall provide the details of your payment card and the supplier or Hotels.com India Private Limited will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your credit card). Hotels.com reserves the right to cancel your booking if full payment is not received in a timely fashion (please see Supplier Rules and Restrictions).
The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite Hotels.com’s best efforts, some of the travel services listed on the website may be incorrectly priced. HOTELS.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Hotels.com is under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent a confirmation of your booking.
Customers have many options for Hotels.com to help them find the perfect property. The “sort” settings allow customers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow customers to include or exclude various options to suit their travel needs. If no options are selected, Hotels.com will show a range of relevant options in the search results, based on the criteria outlined below.
In our default sort of “Our Favourites”, the sort order reflects the relevance of properties to your search criteria, as we want to make sure you can quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many customers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with similar results will be ordered based on the factors above.
Additionally, Hotels.com continually optimizes our service to provide the best experience to customers. Accordingly, we may test different default sort order algorithms from time to time.
You can change or cancel your lodging booking either online under your Reservations when signed into your Hotels.com account, or by calling our customer services.
You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests, and travel dates at no charge to you by Hotels.com. Lodging suppliers may impose other changes and/or cancellation fees. Charges vary by reservation, so please review your confirmation email for details.
You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some properties do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the property reservation. You agree to abide by the terms and conditions imposed concerning your prepaid property reservations.
If a property is unable to honor your booking, Hotels.com will not be liable for any cost incurred due to relocation.
If you do not show for the first night of your reservation but plan to check-in for subsequent nights in the reservation, you must confirm the reservation with Hotels.com no later than the original date of check-in to prevent cancellation of the whole booking. If you do not confirm the booking changes with Hotels.com the whole booking may be canceled and refunds will only be due to you in line with the Rules and Restrictions of the particular property, as notified in the booking process.
By booking with Hotels.com, you authorize Hotels.com India Private Limited or the property to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.
We accept the following payment methods: (i) Credit Cards with MasterCard or Visa branding (ii) International Debit Cards with Visa or MasterCard branding which your issuer allows you to use to make purchases online; (iii) Net Banking Payment; and (iv) Indian Bank Debit Cards issued by an Indian bank. You will not be asked to provide your online banking user name or password to Hotels.com India Private Limited (“Account Access Data”). Hotels.com India Private Limited does not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.
Not all payment methods are available to use for all travel services, travel products, or modifications a customer may request to their transaction. Net Banking Payment, Indian Bank Debit Cards, and Cash Cards may not be used when booking and paying for such travel through our call centers.
Where Hotels.com India Private Limited takes your payment and charges your card, the law governing that payment transaction will be the laws of India. You agree that Indian Courts shall have jurisdiction to hear and determine any dispute arising from the payment transaction with Hotels.com India Private Limited.
i. Credit cards with MasterCard or Visa branding may be used when booking online or by phone through our call centers.
ii. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment.
iii. The recording and billing of account activity on your credit card is handled solely by your card issuer.
INTERNATIONAL DEBIT CARD
i. International debit cards may be used when online booking or by phone through our call centers, provided your card issuer permits the use of a debit card for online or phone transactions.
ii. Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment.
iii. Once payment has been authorized it may appear in your account activity within a few days; however, the length of time required for the deduction of funds and recording of account activity is determined by your bank or card issuer.
Additional Terms and Conditions Applicable to Net Banking Payment and Indian Bank Debit Cards Cards (together, “Local Payment Methods”