Noise Warranty Guidelines
- The Noise warranty is confined to the first purchaser of the Noise products only and is non- transferable.
- The warranty services are limited to repair or replacement of the product & are at the sole discretion of Noise.
- Proof of purchase is required to be presented for availing warranty services.
- You can register a warranty service request at HERE Our customer service team will contact you and attempt to troubleshoot the issue.
If the issue is not resolved over call or email, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of a reverse-pickup facility at your location, Noise will request you to self-ship the product to our warehouse and share the tracking details with the Noise customer service team. Noise will not be responsible for any loss or damage during transit if you self-ship your product to us.
- Noise warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
- Noise shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Noise products.
- Noise shall not cover any liability or claim about any kind of rashes or skin allergy due to usage of Noise products nor will be able to provide any repairs or replacement for such issues.
- White Noise will make every effort to repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
- If any colored internal or external components are to be replaced, there will be an effort to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer's unit due to continuous usage of the unit. Any matching components changed at the customer's request will be on a chargeable basis except the component replaced under warranty.
Shipping from www.gonoise.com
- Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
- We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases, it may take up to 5 or more working days during festivals, sales, or when there are other mitigating circumstances.
- Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
- To ensure that your order reaches you swiftly and safely, Noise uses only reputable courier partners.
- While Noise attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
- All orders are shipped with an invoice from Noise. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at support.gonoise.in
- Please allow 7 to 10 business days for your order to arrive.
- A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.gonoise.com and clicking on support.gonoise.inThis will tell you the approximate delivery time of your order and the current shipping status.
- The available payment methods are cash on delivery and prepaid options. Noise does not provide COD services for all pin codes. At checkout on gonoise.com, there is an option 'Check Cash On Delivery Availability' where you can enter your pin code and confirm whether COD is available at your address.
- If your order arrives visibly damaged, please contact Noise Customer Service immediately. You can reach out to us at support.gonoise.in with your order ID and images of the product. Noise will dispatch a replacement or initiate a refund immediately.
- If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at support.gonoise.in, mentioning your order ID. Noise will dispatch a replacement or initiate a refund immediately.
Noise Refund & Replacement Policy
Noise will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listed below.
- Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days. (Noise is not responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).
- Wrong product received
- Damaged product received
Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, before the shipment of the replacement product.
Under no condition will a refund or replacement be provided for any defect-free product, based on the look & feel or minor differences in shades, colors, or sound quality.
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